Belmont University | FYI


September 14, 2006

Belmont University Service Initiative


its all belmont_pocket.jpgEach time any one of us representing Belmont University comes in contact with a student, parent, friend, donor, community member, or fellow employee, the experience can be either positive or negative. If you represent Belmont, the experience from the other person’s perspective is a direct reflection of Belmont. In other words, it is “all Belmont” to the other person. The contact or experience enhances or detracts from that person’s view of Belmont.

Belmont has a rich history of quality improvement and service. The way we treat each other and the way we respond to those we serve (students, parents, alumni, friends, and donors) is becoming such a part of the Belmont distinctiveness, uniqueness, and culture, that becoming even more intentional about this character trait makes sense strategically. We want to be known for “how we treat each other and those we serve.” In fact, we believe we can be the best university in the world at serving others and creating an environment where all can best discover their gifts and connect those gifts with the needs of the world.

So, It’s All Belmont to Me is designed by Belmont for Belmont as a service initiative that flows from our spirit of mission, 2010 Vision, and service. It is an integral piece of our fabric and culture. We own it and we want to be intentional about living it. The five Guiding Principles of the service initiative are:

1. Show we care.
2. Take responsibility and follow through.
3. Do it right.
4. Make it seamless.
5. Walk the talk.

Goals of the initiative:
> Identify those you serve.
> Identify personal examples of lousy service and great service.
> Learn the five guiding principles for Belmont service.
> Identify actions that define our guiding principles.
> Demonstrate great service responses to common challenges at work.
> Develop great “recovery strategies” for those times we mess up.

The program is designed so that individuals and groups can be successful in:
1. Identifying the service actions within each of the Guiding Principles that are most critical to their success,
2. Monitoring progress toward service goals,
3. Tracking complaints related to service,
4. Celebrating service successes and
5. Connecting successes to mission, vision, and the distinctive Belmont culture.

To read more about Belmont's new service initiative, click here to view the "It's All Belmont to Me" Web site. This Web site will explain the history, training and other elements of this program.


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