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Wake up American Airlines...a loyal customer is seeking friendly skies


Of course this is way off topic, but the American Airlines Debacle affects Jake McKee, a blogger who shares an interest in online and offline community building...he also works for LEGO Company, which instantly grants him elevated status in the eyes of an old LEGO fan. The long and short of it: American Airlines has made a customer service blunder. The blunder may send several thousand dollars of AA tickets to a competing airline. To salvage the situation, Jake has asked for a reasonable response and as of this writing has received NOTHING.

Jake has a counter running on his site indicating the time elapsed since he requested a response. He is offering (undefined) prizes (I'm hoping for LEGO's) to the individual who comes closest to guessing the correct duration of time that it takes American Airlines to respond. Go. Add your two cents worth and guess. Let's take this blogosphere-community-thing out for a ride and see what it can do.

And, in my best inflight-PA voice, "attention American Airlines, other customers are watching to see how you respond...in the meantime our seats will remain in their unlocked positions and our tray tables will be down."

UPDATE: Doug Petch has joined the frey (early Saturday morning bloggers...a rare breed, indeed).


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