Belmont University

November 30, 2007

Like Trying to Milk a Fish

Social entrepreneur Sam Davidson has a thoughtful reflection at his blog about what it is like being an early-stage entrepreneur.

Those who know me know that I never planned on being an entrepreneur, but that I enjoy every single minute of it. There's risk, there's reward, there's freedom, there's excitement, there's disappointment, there's opportunity - and that's just Monday before lunch. And so when people ask me what it's like to start my own company and be a social entrepreneur, I tell them:

It's like trying to milk a fish.


Join in on this Month's Ideablob Voting

There are eight ideas vying for this month's $10K prize at ideablob. Today is the last day to vote!

Kemper Barkhurst, Albuquerque, NM
Kemper is a 26-year-old multimedia designer and developer. His idea, Urban Harvesting, is to collect and distribute local foods to local markets, thereby eliminating wasted fruit that local homeowners cannot collect, store or distribute.

Nicole Brooks, Riverview, FL
21-year-old, Nicole is a single mom and student. Her idea is PeekYourBoo.com, a secure system that allows parents to log in and watch their children while they are at daycare.

Susan di Rende, Los Angeles, CA
Susan is an independent filmmaker. Her idea is to expand and grow the Broad Humor Film Festival, which celebrates comedies written and directed by women.

Sherrie Gossett, Fairfax Station, VA
Sherrie is the managing editor of a new politics and culture magazine. Her idea is to develop news webcasts that allow the audience to become active participants.

Collin LaHay, St. Louis Park, MN
Collin is an 18-year-old student, internet marketer and entrepreneur. His idea is to develop rssHugger.com, which helps bloggers promote their blogs and helps visitors discover new blogs about subjects they are interested in.

Geoffrey Ravenhill, Islesford, ME and Palos Verdes, CA
Geoffrey is a 30-year-old marine biologist and co-founder of a non-profit organization for kids. His idea is to develop an online community where people can post their dreams, develop a game plan for accomplishing them, and receive feedback from other dreamers.

Marci Schankweiler, North Wales, PA
Marci, 39, is the founder of a non-profit organization that provides excursions for young adult cancer patients. Her idea is to purchase a home near Orlando, FL that can be used by cancer patients and bring joy to families in turmoil.

Vaughan Woodruff, Bozeman, MT
Vaughan is a 32-year-old educator. His idea is to develop PLACE, a non-profit organization that will assist American Indians in gaining power over their lands.


Successful Career Entrepreneur Style

We stress the importance of engineering personal goals and aspirations into entrepreneurs' business models. This includes both financial goals (income and wealth) and personal non-financial goals.

A profile of an entrepreneur at Career Journal shows how one entrepreneur found the balance she was seeking between work and family.

In a culture obsessed with profit and growth, how do you curb the growth of a successful start-up to preserve time with your spouse and new baby?

For Brenda Thompson, who started the business of her dreams only months before having her first baby, the answer is to ignore the siren song of expansion and keep the business small. Her story shows how taking the long view can pay off.

The interview with Thompson is worth a careful reflection by any start-up entrepreneur. She is honest about the upside and the downside of the career path she has chosen.

(Thanks to John Russell for passing this along).


"Greatest Time to be an Entrepreneur"

Entrepreneur Ted Leonsis gave a keynote address to Wharton's Entrepreneurship Conference a couple of weeks ago. Leonsis rose to leadership in AOL after that company bought his business in 1993. An article summarizing his address has been posted at the Wharton site.

He offered his views of the future of the global Internet economy.

...[C]onsumers now see the Internet as a routine and indispensable part of their work and home life, spending 23% of their time hooked up to the web, compared to seven minutes a day when he began with AOL, he said. Latinos and African Americans are the fastest-growing groups online. And the U.S. is only part of the story. He noted that North America now accounts for just 16% of worldwide Internet users, down from 35% in 2000. "China has more Internet connections than the U.S., and most of them are on their phones.... If you're building products and services just for the U.S. market, you're giving up 80% of the market," he told the audience. Even though the global potential for online services is huge, he doesn't see enough business plans that have "an international vision of globalization."

He concluded his remarks by saying: "I wish I was 25 again... I think it's the greatest time to be an entrepreneur."

Amen!!

(via Robin at the-venture-pad-collective).


November 29, 2007

New Trends in Small Business Health Insurance

The Wall Street Jounral has an interesting article on new developments in health insurance for small businesses.

Insurers are offering more varied plans that include less-expensive options. Nonprofit groups and legislators have paved the way for small companies to band together in purchasing cooperatives to get lower rates. A handful of states now offer subsidies and credits to small businesses that offer health insurance -- and others have begun levying fines on those that don't.

November 28, 2007

Learning from the Unthinkable

Entrepreneurs don't like to think about it. They almost never want to talk about it. And they never seem to plan for it.

Failure.

It is a word that is even hard for this entrepreneurship blogger to type.

I bumped up against ithe topic of failure in a recent post I wrote about worst-case planning.

When I see worst cases presented in most business plans, they are almost always not the worst case scenario. They are most often a less optimistic variation of what the entrepreneur thinks will actually happen. The real worst case should be this: if things don't go as planned and the deal fails, what is the outcome for investors and lenders?

Entrepreneurs seem to operate under the assumption that if they don't plan for failure, it can't happen. If they don't ever address the real worst case, investors and lenders won't think about it.

Failure is a fact of life for entrepreneurs. Only about half of all start-ups last five years. When it happens, it hurts. Some describe it has humbling, while others would characterize it more as humiliating.

Ben Cunningham passed along a blog posting that got me thinking about entrepreneurial failure. It is an interview with a social networking entrepreneur whose venture failed. Colorado Startups blog ran an interview with Derek Scruggs, founder and CEO of The Enthusiast Group. Here is what he learned from his deal's failure:

If you have a business idea, show it to as many people as possible. Most ideas aren't very good, so it's good to get outside feedback very early in the process so you don't waste your time on something that doesn't work. And recognize that they may be wrong too. We got lots of positive response to our business plan, but that didn't translate into success.

In the course of showing your idea around, you will meet a lot of sharp people and build relationships that will pay off years later. I moved to Boulder in early '99 after 12 years in Chicago. For the first year or so I was kind of lazy about meeting people, but since then I've been a networking maniac.... That paid off bigtime when we started looking for investors, and now that I'm forced to look for a job it's an even bigger help.

Entrepreneurs need to think of failure in its proper perspective. This requires reflecting honestly about some hard questions.

Why did the business fail? Were there things that were in my control that in hindsight I see I could have done better or differently? Was this a business model that failed, or was it a failure of me as the entrepreneur? What can I take from this failure to help me in my next venture to improve my chances of success?

Did I have integrity throughout the downward slide of my business? Did I compromise my values and ethics for the sake of the business? Did this failure help strengthen my character or take me down a path that I am not proud of?

Why did we consider our venture to be a failure? After all, every business has a life cycle. Nothing is forever. So while the business was operating, how was it successful? Was the end of this business really true failure, or simply a deal that ran its course?

I find it a big challenge to talk about failure with today's young entrepreneurs. The Millennial Generation has been insulated from failure by their helicopter parents. They are in denial of failure to a degree that at times can be alarming. I have had to find ways to expose them to failure. It has become one of our goals for our experiential learning.

We have our students work through a cash flow exercise that presents the students with a situation that is, in a word, hopeless. They want me to change the rules. They search for solutions to avoid the inevitable. But soon they realize that the critical lesson is how they act in the face of failure -- did they act with character as they made decisions for this dying business?

Again, from the interview with Derek Scruggs:

Companies come and go, but relationships usually last through several companies, jobs and sometimes even spouses. Cultivate those relationships and you'll find happiness whether your company fails or ends up being the next Google. The journey is the reward.

That is a healthy view of failure. And more importantly it reminds of what is true success. That a lesson that all of us can learn from.


November 27, 2007

Another Way to Spice up a Website

The Wall Street Journal has an article that is a nice follow-up to my post from yesterday on improving the effectiveness of websites for small business.

One of the downsides of web sales is that they can take away the personal aspect of a business, which for many entrepreneurs is so important. But, as the web evolves, entrepreneurs are finding creative ways to bring back the intimacy so important for many small businesses. From the Wall Street Journal:

Online video has become a daily fix for millions of people. Now entrepreneurs are starting to cash in on that obsession.

Consider Valentina Trevino. The 29-year-old Chicago artist and filmmaker regularly posts videos on YouTube, showing how she created a painting and what it means to her -- and musing quirkily on a host of matters. In one clip, she ruminates about the strange connection between the ballerinas in Edgar Degas's art and Britney Spears's custody battles.

Here and here are examples that the author links to in the article.

Using tools like YouTube and blogs to tell your story can help to personally connect with your cyber-based customers. For example, if you sell free trade coffee over the Internet, show videos of the farmers you buy from while you tell of why selling free trade coffee is important to you. If you sell hand-made toys, post a video showing the care that is taken when making your product -- maybe even add some narrative from one of your employees on why they love what they do.

Like any web tool, don't forget the importance of keeping things fresh. Regular updates of such videos will help ensure that people will keep coming back.


November 26, 2007

Competing with the Big Boys on Cyber Monday

I am not sure I will have many visitors here today. Cyber Monday now rivals Black Friday as being the major shopping day of the year. A poll by Zogby found that about three out of four holiday shoppers will do at least part of their shopping on line. So most people on the web today are looking for bargains and many small business owners are busy filling those orders.

A few years back Cyber Monday was the secret world of small, niche-oriented businesses. Not any more. Now small businesses have to compete against national chains looking to keep their share of the holiday shopping.

For example, Walmart now actively promotes their "cyber week". From CNN/Money.com:

Walmart.com is giving customers another special Christmas gift as it kicks off Cyber Monday with five days of online specials, only available at Walmart.com.... Starting today and through Friday (Nov. 30), Walmart.com is offering significant savings on the season's best gifts in Electronics, Toys, Video Games, Home Furnishings and Apparel.

Walmart.com has nearly tripled the number of Cyber Week online specials this year since last year, and is adding new items each day this week. Also, the online retailer is introducing a "daily featured item" each day this week for online purchase on that particular day.

So how can small business owners keep their footing and maintain a share of the Cyber Monday bonanza?

Inc.com offers these suggestions:

- Keep your site up to date. Make sure it looks fresh and has the most current information.

- Keep your audience in mind with your website. This goes back to one of my favorite marketing adages -- "Think like your customer!"

- Content actually is more important than style. "Most people will put up with a bad design if the content grabs them." If you are not a good writer, use someone on your staff to write to copy. You may even to best to hire someone to write your copy for you. Such an investment should pay for itself with increased activity from your site.

- Don't overdue the animation. It can slow down visits to your site and cause people to move on to another site.

There is still time to get your site right for this year. Don't be fooled by the moniker "Cyber Monday." It seems that Cyber Monday is more marketing hype than reality. Although it is a busy day for on-line shopping it seems that the busiest time is yet to come. Last year Cyber Mondy ranked as the 12th most busy shopping day on-line. From SignOnSanDiego.com:

The National Retail Foundation wants you to believe in Cyber Monday, a mythical day when office workers across the land let all calls go straight to voice mail to better focus on shopping online.

The real peak in cyber shopping won't come until the first two weeks of December, when keyboard shoppers realize that shipping rates are about to go up. Last year, the week of Dec. 3 was the biggest week overall for online shopping, while Dec. 12, a Tuesday, was the biggest single day.

Although many of us had our doubts just a few short years ago, cyber shopping is here to stay and is growing rapidly each year. According to comScore, Inc., on-line shopping doubled from 2003 to 2006, growing from $12.3 billion to $24.6 billion. This year is is expected to grow another $5 billion.


November 21, 2007

Happy Thanksgiving

Each year I share the original proclamation for our American Thanksgiving holiday. President Washington's words remind us the importance of giving thanks to God for all his blessings with a humble heart.

"Whereas it is the duty of all nations to acknowledge the providence of Almighty God, to obey His will, to be grateful for His benefits, and humbly to implore His protection and favor; and Whereas both Houses of Congress have, by their joint committee, requested me to recommend to the people of the United States a day of public thanksgiving and prayer, to be observed by acknowledging with grateful hearts the many and signal favors of Almighty God, especially by affording them an opportunity peaceably to establish a form of government for their safety and happiness:

"Now, therefore, I do recommend and assign Thursday, the 26th day of November next, to be devoted by the people of these States to the service of that great and glorious Being who is the beneficent author of all the good that was, that is, or that will be; that we may then all unite in rendering unto Him our sincere and humble thanks for His kind care and protection of the people of this country previous to their becoming a nation; for the signal and manifold mercies and the favorable interpositions of His providence in the course and conclusion of the late war; for the great degree of tranquility, union, and plenty which we have since enjoyed; for the peaceable and rational manner in which we have been enable to establish constitutions of government for our safety and happiness, and particularly the national one now lately instituted for the civil and religious liberty with which we are blessed, and the means we have of acquiring and diffusing useful knowledge; and, in general, for all the great and various favors which He has been pleased to confer upon us.

"And also that we may then unite in most humbly offering our prayers and supplications to the great Lord and Ruler of Nations and beseech Him to pardon our national and other transgressions; to enable us all, whether in public or private stations, to perform our several and relative duties properly and punctually; to render our National Government a blessing to all the people by constantly being a Government of wise, just, and constitutional laws, discreetly and faithfully executed and obeyed; to protect and guide all sovereigns and nations (especially such as have shown kindness to us), and to bless them with good governments, peace, and concord; to promote the knowledge and practice of true religion and virtue, and the increase of science among them and us; and, generally to grant unto all mankind such a degree of temporal prosperity as He alone knows to be best.

"Given under my hand, at the city of New York, the 3rd day of October, A.D. 1789."

George Washington



November 20, 2007

Angel Groups See Strong Returns

the Kauffman Foundation has released a study indicating that angel investment groups are now seeing returns on their investments that rival VC firms.

Angel investors participating in organized angel groups are seeing average returns -- 27 percent -- that rival those of in the VC industry. The "Returns of Angel Investors in Groups" study, released by the Kauffman Foundation and the Angel Capital Education Fund, shows that within 3.5 years from investment to exit, this group generated 2.6 times their invested capital. Seven percent even generated returns 10 times their initial investment. However, the risk inherent in angel investing also was illuminated -- just over half of the cases resulted in a negative return with some or all investment capital lost.

Building (and Keeping) a Team During Growth

The Wall Street Journal sent along three articles (all in their free space for bloggers to use) that speak to team building in a growing company. For many high growth businesses it all comes down to creating the right culture and building critical systems.

The first article offers some useful ideas on how small businesses can help retain key employees by having a little fun.

Team-building exercises are used as way to get employees to stick around. Often, though, they consist of co-workers grudgingly playing group games. But the efforts may be a more natural fit at small companies than at larger ones, where they may feel forced.

The article offers three simple examples of fun stuff that entrepreneurs use to help in team building -- a treasure hunt, a derby-car race (think pine wood derby on steroids), and a after work parties.

There a lots of ways to let loose, have fun, and build camaraderie. Bowling outings, golf tournaments, softball teams, setting up a basketball hoop in the parking lot, talent contests, are just a few of the other activities that I have seem small business owners use effectively.

The second story also looks at the power of culture in entrepreneurial firms. It is about a small business owner who has be able to create remarkable employee retention in an industry notorious for high turnover.

Almost all of the telemarketing-services firm's 350 full-time employees earn an hourly wage. And the work, the president and chief executive admits, is often "repetitive and monotonous." Even so, turnover at the Atlanta-area company was 27% last year and is consistently under 30%, compared with an average of 43%....Mr. Wilson, 47, credits an emphasis on training, as well as efforts to foster a caring environment -- a sharp contrast to other call centers where employees are often treated as commodities, he says.

Building a good company culture is a powerful tool to retain employees. In spite of what we may think, it is not all about the money for employees. They also want a good place to work.

The final story looks at a high growth company where turnover was part of a system upgrade that many emerging companies need to address at some point along the way.

As recently as three years ago, 60% of the employees at technology company Protus IP Solutions Inc. quit annually.

Perhaps worse, Chief Executive Officer Joseph Nour wasn't sure why. Though employees usually completed exit interviews, notes from those conversations often were shoved into a drawer....

Step one in stemming the problem, says Mr. Nour, was hiring Janice Vanderburg as director of human resources from a bigger, more-established employer. Ms. Vanderburg says she walked into a company lacking in structure and processes. One example: Some employees were eligible for profit-sharing incentive pay and didn't know it. No one had explained it to them.

As a business grows, culture needs to be consciously managed, and critical systems need to be intentionally built. These are two of the reasons that seemingly successful growing companies fail.



November 19, 2007

Belmont to Host 2008 Presidential Debate

See the details at LockeSmith blog and the University press release. Nathan (my fellow blogger at LockeSmith) and I were there for the announcement. Should be exciting!


American Youth Still Show Entrepreneurial Aspirations

From the National Dialogue on Entrepreneurship:

Coupled with the announcement of Global Entrepreneurship Week/USA, the Kauffman Foundation released the findings from a survey that shows America's young people want to be their own boss. The Foundation commissioned Harris Interactive to conduct an online survey of 2,438 youth ages 8 to 21 about entrepreneurship. It shows that four in 10 young people would like to start their own business in the future, while another 37 percent believe starting their own business is a possibility. Those who want to have their own business say their top reasons are to use their skills and abilities (92 percent), build something for their future (89 percent), be their own boss (87 percent), see their ideas realized (81 percent) and earn lots of money (85 percent). In the United States, 63 percent of respondents in the Harris survey already believe that, if they work hard, they can be entrepreneurs.

November 18, 2007

Advisory Boards Provide Important Perspectives

My column in this week's Tennessean examines the importance of advisory boards.

There was a time when outside members serving on the board of directors of small businesses was fairly common. The entrepreneur would invite people such as his banker, consultants, their attorney, their CPA, and other business owners from the community to serve on the board.

But with the advent of the limited-liability corporation and its more flexible structure, and with the general increase in litigation involving members of corporate boards, adding outside members on boards of directors has become less common.

However, outside advisers can bring important benefits to a small, growing company.


November 16, 2007

Industry Disruptions

Entrepreneurs often miss market disruptions once they're in business, and today, disruptions are everywhere. "There is no safe industry," says Jeff Cornwall, director of the Center for Entrepreneurship at Belmont University. "We can't assume we're going to find a safe little niche to operate in."

This is from an article that Chris Penttila wrote for this month's Entrepreneur magazine about industry disruption.

Change creates most of the opportunities that drive the 50% of our economy in the hands of entrepreneurs. And that process of change doesn't stop once we open the doors to our new business. Change and industry disruption are a given in almost every corner of our economy. We live in an age that Peter Vaill once described as "permanent white water."

While change and disruption are the fuels that drive entrepreneurial opportunity, they can also sew the seeds of failure for entrepreneurs who do not recognize that they have to keep moving.

Entrepreneurs should think of themselves as sharks -- if they stop swimming forward, they will drown.

shark.jpg


November 15, 2007

Ideablob

I came across a site that if you have not visited, you need to. It is called Ideablob. One recent visitor called it a place for idea junkies. Each month people submit their ideas for new businesses. Visitors to the site then get to vote on the best idea for that month. Think of it as Survivor meets the elevator pitch. Each monthly winner gets a $10,000 check to help with their business idea.

The site is funded and sponsored by Avanta. They are being very low key about their connection, however. Marketing of the site has been solely through viral means to this point, such as Facebook, blogs, etc.


November 14, 2007

Home-based Business Ideas

There are millions of Americans running businesses from home. A recent SBA report estimated that 52% of all registered American businesses are home-based. Are you ready to end your commute and work from home? Need an idea or some inspiration on what kind of home-based business you might be able to start? StartupNation has posted their Home-based 100 ranking, which shows the creativity and innovation that is going on in kitchens, garages, basements, and bedrooms all across the US.

The list is broken into several categories, including the best financial performers, the most innovative, the yummiest, and "boomers back in business." One of my favorites is from the Wackiest category. OK, maybe it is because it is from right here in Nashville and it involves dogs, but it is certainly fun and creative. The business is called Nashville Lappy Hour:

The venue, more often than not, is a local Nashville watering hole. Clough provides a way for dog lovers to meet other dog lovers in an environment that’s more fun than a dog park or a training class. The variety of sizes and breeds that attend provide plenty of entertainment, along with plenty of comedy, kisses and drool. Call it Barktoberfest.

Thanks to fellow Nashville blogger Ben Cunningham for passing this one along!



Best of the Entrepreneurial Generation for 2007

Business Week released their list of the top entrepreneurs 25 and under. The entrepreneurial generation is alive and well! These kids are not a fluke. Our entrepreneurship program here at Belmont continues to grow, just as so many other programs are around the country.

With each new class arriving on campus we see a stronger commitment to entrepreneurship and self-employment. Not only is this an economic phenomenon -- it is part of a social revolution that this generation is quietly leading through their actions.


November 13, 2007

Near Future Not Looking Good from the Perspective of Small Business Owners

The NFIB released its October survey of small business owners and the mood is... well, shall we say less that upbeat.

"Things were looking good until September 18 when the Fed warned that the economy was sinking," said NFIB Chief Economist William Dunkelberg. "The logical response of small-business owners was to cut hiring, capital spending and other growth-related activities."

Owners did try to hire and fill needed positions in October, but with little success. Fourteen percent reported increasing employment an average of 2.9 workers per firm compared to 11 percent who reported workforce reductions averaging 4.2 workers, an average decrease of about 0.1 employees per firm.

Things seem a little worse for jobs in the construction industry, with 11 percent reporting that they increased the size of their workforce, while 16 percent cut employment. Although it was not all bad news in construction, where there are signs of some firming of demand. In July of 2006, a net 40 percent of the construction firms were raising prices, compared to a net 1 percent reporting higher prices in September 2007. Now, more firms are raising prices, indicating stronger support from non-residential construction and home additions and repairs.

With entrepreneurs being the job engine in this economy, this is not good news for the near future.

Twenty-two percent reported unfilled job openings, down three points from September. Over the next three months, 15 percent plan to create new jobs (down three points), and 10 percent plan workforce reductions (up one point), yielding a seasonally adjusted net 11 percent of owners planning to create new jobs -- down three points.

"Jobs disappear when owners don't expect sales to grow," Dunkelberg said. Fourteen percent of the owners reported that the availability of qualified labor was their top business problem, down three points from September.

And now for the news that put a chill down my spine. The net percent of owners reporting higher average selling prices rose six points to 15 percent of all firms. Plans to raise prices also gained a point to 22 percent of all owners.

"The Fed may be preoccupied with recession but small-business owners’ reports of price hikes suggest that inflation can't be dismissed," said Dunkelberg. "The historic relationship between inflation and the percent of owners reporting higher prices suggests that inflation will be showing some new, unwanted, vitality."

Indeed! And in case you missed my caution about inflation, read this.....


November 11, 2007

Blogging as a Marketing Tool

My column in this week's Tennessean looks at blogging as a bootstrap marketing tool for small business.

Blogging has become a popular tool for bootstrap marketing. One recent survey found that 10 percent of small businesses were using or planning to use blogs for their businesses. Blogging allows for a highly targeted, personal contact with a customer base. If done properly, it can build strong customer loyalty.

November 09, 2007

Let the Free Market Fix Healthcare

I have a post at our LockeSmith blog about the need to look to free markets to find the fix for healthcare in the US.

The third choice [for our healthcare system] is to let the free market once again drive healthcare. Sadly, this alternative is getting precious little attention right now. We live in an age where the Republicans are taking us on a gentle stroll to socialism, while the Democrats offer the alternative of a full speed sprint.

Disaster Planning

As I have said many times at this site, disasters happen. It is not if, but when. Business TN Magazine posted an article about how to prepare for the worst.

For a growing business, one major setback can spell life or death. Preventing a natural disaster is outside the scope of even the largest firms, so what can a small business owner do to protect against catastrophic events? Every industry has unique vulnerabilities, and each company particular needs.

Having the right insurance and working with the right law firm are two important means of insulating a small business from the brunt of the impact of a catastrophic event.

(Just for the record -- the author calls me an economist. I may be a lot of things, but I am NOT and economist!!)


A Good Entrepreneur Chooses a Good Exit Strategy

bluebirdoutside.jpg

If you have spent any time in Nashville you have probably heard of the Bluebird Cafe, the iconic music club founded by Amy Kurland back in 1982.

After twenty-five years, Amy decided it was time to exit her business. From the Tennessean:

Amy Kurland, who started The Bluebird in 1982 as a gourmet restaurant, is selling the now-legendary club to the Nashville Songwriters Association International. The group promises not to change a thing.

"I wanted to retire, but I didn't want The Bluebird to go away,"' said Kurland, 52.

Amy could have sold the club for a lot more money than she did. But, money was not the only kind of wealth that Amy created in her business. She measured her success as much in terms of her ability to create a venue to help launch the careers of struggling songwriters and musicians as she did by the income and wealth that her business generated for her.

Instead of selling to the highest bidder, she sold to a group that would forever keep her vision alive. That is clearly the act of a good entrepreneur.

The list of now famous artists who got their start at Bluebird is unprecedented in the music industry: Faith Hill, Trisha Yearwood, Garth Brooks, Josh Turner.... the list goes on and on.

My first experience with the Bluebird Cafe came while I was being recruited to work at Belmont University. The Dean took me to the Bluebird to give me a taste of what Nashville had to offer. Immediately I was taken back to my college days in the 1970s. Ann and I loved to listen to coffeehouse musicians -- singer songwriters just like the Bluebird hosted night after night. (A note of trivia: I tried my hand as a coffeehouse musician a time or two in those days). I was hooked.

We now get season passes every year to go to Bluebird on the Mountain. Bluebird teamed with Vanderbilt University to offer a monthly Bluebird songwriters night under the stars on top of the nob (that is what we call big hills that are not quite mountains here in Tennessee) where Vanderbilt has their observatory. It runs from spring through fall.

Thanks, Amy. Thanks for having the courage to start Bluebird, and thanks for having the courage to insure it will stay the Bluebird now that you are moving on in your life.

bluebird2.jpg


November 08, 2007

Stay-at-Home Mom's not the Only Lifestyle Entrepreneurs

We are finding more and more young women being drawn into entrepreneurship as a way to gain more control over the balance between family and careers. This article at the Wall Street Journal shows that is it not just the Moms who are seeking this type of lifestyle balance.

Interviews with men who stayed home with their children for several years, and are now looking back on it, paint a different picture. While much attention has been paid to at-home mothers who opt out of the corporate rat race for good, many at-home dads are quietly doing the same thing -- finding flexible alternative work. And while the adjustment can be rough, some of these men discover at-home parenting marks a permanent turning point toward better life balance.

Small Businesses Need to be Aware of Fraud Protection

Although it is a week that I wish we did not need to recognize, next week is National Fraud Awareness Week. SunTrust Bank has partnered with the National Small Business Association (NSBA) to put out the "Foil Fraud" survey.

I followed up with the folks at SunTrust to get some more insight into the nature of fraud in small businesses.

Q: Is the problem of business fraud getting worse for small business owners?

A: It might be. Based on our survey we know that it certainly is a concern for small business owners and that concern is growing. A recent joint study by SunTrust and the National Small Business Association showed that 84 percent of small business owners are concerned about fraud in connection with their businesses' finances. We also know going into the next year those same small business owners say they feel more vulnerable when it comes to fraud. In the Southeast 1 in 4 small businesses have been affected by fraud and nearly half of all business owners know of some small business that has been hurt by fraud. This fear is growing as businesses become more reliant on the Internet.

Q: What is the most common type of fraud small businesses face?

A: Interestingly, our survey showed that the majority of small business owners were concerned with online identity theft, or online hackers. However, in actuality the most common types of fraud perpetrated on small businesses are credit card fraud and check fraud; and the most common perpetrators of these types of fraud are clients and employees.

Q: What are some simple steps that small businesses can take to prevent fraud?

A: First and foremost, small business owners should talk to their financial institutions to find out what types of fraud protection they offer. Our survey showed that business owners wish banks offered businesses more help in fighting against fraud. A very large percentage of business owners wish there was a way to detect business fraud to prevent or limit loss and are looking for more information about preventing fraud in their business. At SunTrust, we have listened to this and acted, and now have a product to help small business owners detect fraud. Our Online Cash Manager Plus and Premium products now feature Fraud Inspector--a feature that was designed to help small businesses identify fraud and reduce risks before businesses are impacted. The tool gives clients the ability to review paid items that have cleared against their business checking, savings or money market account(s), and request that an item be returned if it is suspected to be fraudulent.

We also encourage small business owners to focus on things like the separation of duties within their office staff and enforce other measurements such as have a fraud policy in place with a fraud hotline or suggestion box. But most importantly business owners should hire the right employees. In doing so, they should conduct background checks on employees, especially those associates that will be dealing with valuable inventory or finances. Also, take the time to call references and verify credentials--too often employers skip this step, and it could mean the difference between a star employee and an employee who could hurt your business.

Finally, get involved. Becoming a member of a national association, like the NSBA, can really help small businesses stay connected to these kinds of key issues.


November 07, 2007

Words of Wisdom from a Young Entrepreneur

A young entrepreneur from here in Nashville, Nicholas Holland, spoke to my entrepreneurship students yesterday. His business is called CentreSource. CentreSource is a full-service provider of custom software development, web solutions and digital marketing services with clients worldwide. Nicholas started the business four years ago when he was 24 years old. He is a fourth generation entrepreneur.

After college Nicholas had no clear idea on what business he wanted to start, so he took a corporate job in the energy industry. Then "Enron" happened, and he found himself out of work.

He decided to re-start the computer repair business he operated when he was in college.

He offered two lessons from this start-up. His first bit of advice to our students was to think about the time of year to start a venture. He started the business in the month of November, when no one seemed to be needing computers fixed. Know the seasonality of your business and time your start-up to take advantage of the rhythm of your industry.

Second, young entrepreneurs need to understand the importance of sales. The first part of a good sales technique is to know what makes your offering better than your competitors and lead with that strength. For many pricing is their biggest advantage. The second part of the sales strategy for a start-up in the service industry like his is to do whatever it takes to build a credible client list. He found the non-profit world to be the place to make this happen quickly. He offered free service to several prominent non-profits -- and non-profits rarely can say "no" to free services.

Third, young entrepreneurs need to understand that even with their meager means, they need to build some sort of buffer to live on when their business is growing.

His computer repair business soon became a web design company. This is his fourth piece of advice -- no matter what your business plan says, listen to your market. Your customers will tell you what they really want and how you can really make money.


November 03, 2007

Fear of Inflation is Real

I have been concerned about inflation for the past two years. Low unemployment, higher energy costs, and misguided government policies have all made the hairs on the back of my neck stand up due to my fear of what havoc inflation could bring to this economy. It seems the Fed now shares my worry.

Many entrepreneurs have never had to do business in an age of inflation. In fact, the last bad inflationary period we had was almost thirty years ago. Since then, careful control of the economy with interest rate policy has helped to keep things in check. I am reminded of this every time a young entrepreneur asks me what it is like to live in inflationary times. I have to remind myself that if they are under 30, inflation is not even in their vocabulary. And even if they are 40, they were young kids the last time we had to deal with an inflationary economy.

Periods of inflation create panic and fear. A mob mentality erupts, with people trying to spend and buy before the price goes up even more. And that is what the beast of inflation lives on. Panic buying just makes inflation worse. Interest rates are pushed up and up and up to try and tame the beast. Some of us remember 18% mortgage rates. I had just finished an MBA in Finance the last time we faced this scenario. It was a scary time to be trying to enter the job market. Financial institutions were in disarray -- none were hiring and most were laying people off with much more experience than we had just coming out of school.

Recently, many small business owners have begun to feel the pinch of inflation. Health care costs, energy costs, and many raw material costs are pushing up prices on almost everything. Add to that labor shortages in key areas, and you have the recipe for inflation.

During past periods of inflation we were still in the old economy. Big companies could pass along the increased prices to consumers, who due to stronger unions in those days were able to push wages higher to keep up. If their ability to raise prices fell behind, they had lots of cash reserves and knew that they could soon catch up. They just laid people off, shrunk inventories, and tight supplies then pushed up prices. All of this would continue until the economy ran out of gas. We then had a recession to cool things off.

But, we are now in an entrepreneurial economy -- remember 50 cents of every dollar in the economy are being generated by small businesses. Small businesses are always tight on cash flow. And if their inputs of raw materials and other direct operating expenses go up, they may not be able to pass along these costs quickly enough to keep their cash flow positive. And they certainly don't have large cash reserves to ride out the recession that is likely to follow an inflationary period.

So why the current worry about inflation? Hasn't the Fed got this all under control?

Unfortunately, many of the major causes of inflationary pressures right now are not within the ability of the Fed to control. Many of the top oil producers in the world do not have the most reliable governments. Iran, Russia, Venezuela, Nigeria, and Saudi Arabia are all among the top 10 exporters of oil. Many of these countries may soon make good on their promise to use oil as a weapon and hold back supply. If that happens, our current gas prices would seem like a nostalgic memory from days gone by. There are predictions of several more years of bad hurricanes. Some say even one more bad season is more than our economy will be able to take. We dodged the bullet this year, but we are still in a period where bad storms are likely for several years to come.

Another change that makes inflation harder to control is that we are in a much more open, global economy than we have been in the past. When we had inflation in the mid-1900s, everyone was faced with the same pressures and all could raise prices in relative harmony. Today inflation is quite variable around the world. Therefore, foreign competitors might not face the same inflationary pressures that we do in the US. That would put us at a huge price disadvantage. This is particularly an issue with our skilled labor shortage.

Finally, China and India are lurking. Both countries see themselves as the potential economic superpowers of the next century. They are big enough, strong enough, and centrally controlled enough to potentially use inflation and a weak economy in the US as wedge to gain advantage in the world economy.

So what can a small business do these days to try and weather this impending inflationary storm? Get back to basics and manage conservatively:

- Keep overhead low.

- Build cash reserves to buffer short term price increases that precede your ability to get higher prices from your customers.

- Watch your margins carefully. Worry about growing profits, not sales.

- Don't lock into long-term contracts that have narrow margins with large customers.

- When inflation heats up even a little, be aggressive with frequent small price increases rather than waiting and trying to catch up at some point with one big jump.

- Pay down variable interest loans ASAP, especially now that interest rates are temporarily back down. As long as there is inflation, interest rates will keep going up over the long term.


November 01, 2007

Belmont Student's Business Does Business with Belmont

Belmont University recently announced their new Student Government Association Web site to students. The Web site was designed by Diving Board, a company founded by Belmont's own senior journalism major from Nashville, Nathan T. Baker.

Baker completed the Web site in the Student Business Hatchery.

"Having Belmont as my office for these last few years has really allowed me to focus my energy on projects and get geared up for the future, all with the support of my peers and advisers," Baker said.

The Belmont SGA Web site was designed with the Belmont community in mind. Newer technologies familiar to students, such as Blogger and Google Calendar, became the backbone of the project so SGA members could share information in a way that was comfortable to them.

Yet, all the information is displayed in one seamless, well-organized package for the student body. This is an example of Diving Board's strategy for offering tailor-made Web site solutions, and as a result, Web sites that make sense.

Students like Baker have the opportunity to run their businesses from a hatchery space as part of Belmont's opportunities for student-run businesses.

As graduation looms for Baker, his company continues to look beyond Belmont, as reflected in Diving Board's expanding client-base.

Diving Board recently completed a project for Oasis Center, a non-profit benefiting youth a couple blocks away from Belmont, on Music Row.

And now Baker is using his knowledge gained from his journalism track at Belmont as a tool in his latest project of creating a Web site for a new Nashville newspaper focused on homeless issues, the emerging Nashville Contributor.

"Everything has come together for Diving Board as well as my education, and I am convinced that attending Belmont was a great choice. The opportunities here have been huge, but also flexible enough to support my career goals. Now I feel prepared to flip my tassel and step into even greater opportunities because of my time at Belmont," Baker said.

Baker is set to graduate in May and hopes to continue to invest in Diving Board, which specializes in offering website solutions for non-profits and small business around Belmont and beyond.