BusinessWeek just published their top 25 list of Customer Service Champs (March 2, 2009 issue). Check out the slideshow, which includes “Ideas from the best” as reported in the magazine. We should all look for ways to learn from the best.
Since a cost-cutting mindset can put good service at risk, the article shares four ideas for “Safeguarding Service” in a difficult economy: flex your workforce, spoil surviving staff, invest in simple technology and baby your best customers. We must never underestimate the value of delivering on/exceeding customer expectations.
Now is the time to set your business apart by wisely investing in areas that foster customer loyalty.