
My husband works in interactive marketing, so I tend to learn about new technologies and how to best capitalize on them as he does. He’s been utilizing search-engine marketing for years now, knows all about the latest Mac offering before it goes public and started blogging long before I did.
We recently discussed the concept of a “viral expansion loop” after reading Fast Company’s Cover Story “Ning’s Infinite Ambition.” According to their website, “Ning is the only online service where you can create, customize, and share your own Social Network for free in seconds.” As users contribute to and create more networks that engage more users that contribute to and create more networks that engage more users...you see the workings of a “viral expansion loop.” Facebook, MySpace, YouTube, etc. have all benefited as a result of this concept.
My takeaways — regardless of product/service offering or which dimension(s) you do business, we should all recognize the value in consumer networks and power of word-of-mouth messaging. Inspiring customer evangelism by delivering on (better yet, surpassing) expectations EVERY TIME reaps exponential rewards. Perhaps by becoming “friends” with your target, you can gain all of their “friends” in the process.
Also, it pays to pay attention. Ning’s developers recognized a good thing and took advantage of the opportunity to take social networking to the next level. Keep trend-watching, and feel free to comment and share emerging trends/technologies that have caught your attention.
