How Complicated Does It Have To Be?

I recently attended a health benefits enrollment information session at my university. The purpose of the information session was to inform employees (faculty & staff) of their health benefit changes and options under the new health benefits provider and plan administrator. The administration of both the enrollment process and the monitoring of the entire program is usually placed under the organization’s human resources (HR) management department. The HR department does an outstanding job in setting up the overall program and monitoring the program’s effectiveness and smooth operations. However, they can really only control so much in that they rely heavily on the selected healthcare organization to do its job and administer the health benefits program appropriately and in a user-friendly manner.
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